When you come to us for treatment you need a referral letter from your general practitioner, company doctor or medical specialist. This letter must meet a number of conditions:

  • Date reference (this may be a maximum of six months before the first treatment date) and must be before the start of the first contact
  • Name and function of the referrer
  • AGB code of the referrer
  • Stamp of the practice and / or signature of the referrer
  • Patient data (name and address details and date of birth)
  • Indicate that there is a mental disorder or a suspicion of it, possibly with appointment of the disorder (DSM 5 code or otherwise)
  • Indicate that reference is made to generalist basic mental health care or specialist mental health care.

Psychologists and psychotherapists must adhere to the professional code. The professional code describes the rules for the execution of his profession. The psychologists of POLARIS work on the basis of the professional code of the Dutch Association for Psychotherapy.

When you are in treatment with our practice, you have our mobile number. If there is a crisis you can contact us (message or call) and we will search for the best solution together. If you can not reach us, please contact your doctor. POLARIS does not have 24 hours of access, but during the day and in the evening (between 8 am and 8 pm) we try to respond as quickly as possible.

Outside office hours you can contact the GP post (088 003 06 00) or the urgent emergency service psychiatry Amsterdam: www.spoedeisendepsychiatrieamsterdam.nl.

If you are not in treatment with us, please contact your doctor or the GP on duty. If necessary, he/she can call on the crisis service in your area. Do you suffer from thoughts of suicide, you can also call online suicide prevention 0900-0113. Or visite their website: www.113.nl.

POLARIS uses an EPD (electronic patient file). In this file all information relevant to the treatment can be found. This file is not accessible to anyone, except for you and your therapist. You have the right to inspect your entire file. The provider of the EPD has taken very strict security measures to guarantee the privacy of customer data at all times.

A psychologist has a confidentiality obligation towards third parties; this is called professional secrecy. The client must give permission to provide information to third parties. A psychologist may only break his confidentiality obligation in emergency situations, for example if people are in danger. A psychologist does not need permission if he/she wants to consult anonymously about the treatment with colleagues in an intervision. These colleagues also have a duty of confidentiality. POLARIS applies the current guidelines of the professional group.

If information is to be provided to third parties during the treatment, this will only be done with your permission. If a treatment lasts longer than 12 weeks, POLARIS will send a letter with information about the treatment agreement to the referrer (again only with your permission).

If you are not satisfied with the treatment, we would like to hear from you. We will take your complaint seriously and look for a good solution together. If you are unable to discuss this with your practitioner, it is possible to submit a complaint. For more information see: https://www.nvgzp.nl/diensten/nvgzp-klachtenregeling/

Every GGZ institution and independent GGZ practice is obliged to have a quality statute as of 1 January 2017. The work processes of the institution or practice are described in the statute.