When you come to us for treatment, you need a referral letter from your general practitioner, company doctor or medical specialist. This letter must meet a number of conditions:

  • Date of referral (this may be a maximum of six months before the first treatment date) and must be before the start of the first contact
  • Referrer name and position
  • AGB code of the referrer
  • Stamp of the practice and/or signature of the referrer
  • Patient details (name and address details and date of birth)
  • Indicate that there is a psychological disorder or a suspicion thereof, possibly with indication of the disorder (DSM-IV code or otherwise)
  • Indicate that reference is made to generalist basic mental health care or specialist mental health care

Psychologists and psychotherapists must adhere to the professional code. The professional code describes the rules for the performance of his profession. The psychologists of POLARIS work on the basis of the professional code of the Dutch Association for Psychotherapy.

When you are being treated at our practice, you have our mobile phone number. If there is a crisis, you can contact us (message or call) and we will look for the best solution together. If you cannot reach us, please contact your doctor. POLARIS is not available 24 hours a day, but during the day and in the evening (between 08:00 and 20:00) we try to respond as quickly as possible.

Buiten kantooruren kan je contact opnemen met de huisartsenpost (088 003 06 00) of met de spoedeisende crisisdienst psychiatrie Amsterdam: www.spoedeisendepsychiatrieamsterdam.nl.

Wanneer je niet in behandeling bij ons bent, neem dan contact op met je huisarts of de dienstdoende huisarts. Zo nodig kan hij/zij de crisisdienst inschakelen bij jou in de buurt. Heb je veel last van gedachten aan zelfmoord, dan kun je ook bellen met online zelfmoordpreventie 0900-0113. Of bezoek hun website: www.113.nl.

POLARIS uses an EPD (electronic patient file). All information relevant to the treatment can be found in this file. This file is not accessible to anyone, except for you and your practitioner. You have the right to inspect your complete file. The EHR provider has implemented very strict security measures to guarantee the privacy of customer data at all times.

A psychologist has a duty of confidentiality towards third parties; this is called professional secrecy. The client must give permission to provide data to third parties. A psychologist may only breach his duty of confidentiality in emergency situations, for example if people would be endangered. A psychologist does not need permission if he wants to discuss the treatment anonymously with colleagues in an intervision context. These colleagues also have a duty of confidentiality. POLARIS uses the applicable guidelines of the profession.

If information has to be provided to third parties during the treatment, this will only be done with your permission. If a treatment lasts longer than 12 weeks, POLARIS will (again only with your permission) send a letter with information about the treatment agreement to the referrer.

If you are not satisfied with the treatment, we would like to hear from you. We will take your complaint seriously and look for a good solution together. If you are unable to discuss this with your practitioner, it is possible to submit a complaint to Klacht en Company via nip@klachtencompany.nl and/or to submit it digitally using the complaints form.

For more information read our complaints and disputes regulations.

As of 1 January 2017, every mental health care institution and independent mental health practice is required to have a quality charter. The statute describes the work processes of the institution or practice.

Our current waiting time for treatment is approximately 5-6 months.